Shipping, Returns & Dispute Policy

In & Out Audio LLC

Last Updated: February 10, 2026

At In & Out Audio, we are committed to providing high-quality car audio equipment and excellent customer service. Please review this policy carefully before placing your order.

By completing a purchase on our website, you agree to the terms outlined below.

 

🚚 Shipping Policy

Order Processing

• Orders are processed within 1–3 business days, excluding weekends and holidays.

• Custom, special-order, and backordered items may require additional processing time.

Delivery Timeframes

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or high-volume periods.

 

📦 Shipping Rates

Shipping rates are calculated automatically at checkout based on order size, weight, and destination.

Free Shipping Promotion

We offer FREE standard shipping on all orders of $150 or more shipped to the contiguous (lower 48) United States.

Free shipping applies to:

• Standard ground shipping only

• Orders totaling $150+ before taxes and after discounts

• Shipments within the lower 48 states

Free shipping does not apply to:

• Alaska, Hawaii, Puerto Rico, or U.S. territories

• International orders

• Expedited or overnight shipping

• Oversized, freight, or special-handling items (unless otherwise stated)

Order Tracking

All shipped orders include tracking information sent via email.

Shipping Addresses

Customers are responsible for providing accurate shipping information.

In & Out Audio is not liable for:

• Incorrect addresses

• Returned packages due to address errors

• Reshipment fees resulting from customer mistakes

Damaged or Missing Packages

If your order arrives damaged or incomplete, you must notify us within 48 hours of delivery with clear photos and documentation.

Claims submitted after this timeframe may not be eligible for replacement or refund.

 

🔁 Return Policy

Return Eligibility

Returns are accepted within 30 days of delivery if all conditions are met:

• Item is unused and uninstalled

• Item is in original condition

• Original packaging is intact

• All accessories and manuals are included

Any item that shows signs of use, installation, wiring, modification, or mounting is considered non-returnable.

Non-Returnable Items

The following items are final sale and not eligible for return:

• Installed electrical components

• Subwoofers with mounted hardware

• Amplifiers that have been powered on

• Custom-built products

• Special-order items

• Clearance or closeout items

• Digital products

 

📩 Return Authorization (RMA Process)

All returns require prior approval.

To request a return, contact us with:

• Order number

• Reason for return

• Photos (if applicable)

Unauthorized returns may be refused and returned to sender.

 

📦 Return Shipping

• Customers are responsible for all return shipping costs unless otherwise approved.

• Returned items must be shipped using a trackable and insured service.

• We are not responsible for lost or damaged return shipments.

 

💳 Refund Policy

All returned items are inspected upon arrival.

Approved refunds will be issued to the original payment method within 5–10 business days.

Refunds may be reduced or denied if:

• Packaging is missing

• Item shows wear

• Accessories are missing

• Item is not in original condition

Original shipping fees are non-refundable.

 

🔄 Exchanges & Defective Items

If you receive an incorrect or defective item, contact us within 7 days of delivery.

We may require:

• Photos

• Video documentation

• Serial numbers

before approving a replacement.

 

🛠 Installation & Use Disclaimer

In & Out Audio is not responsible for damage caused by:

• Improper installation

• Incorrect wiring

• Insufficient electrical upgrades

• Misuse or abuse

• Overpowering equipment

• Improper enclosure design

Professional installation is strongly recommended.

Products damaged due to improper installation are not eligible for return or refund.

 

⚖️ Chargebacks, Payment Disputes & Fraud Prevention

We take fraud and chargeback abuse seriously.

Before filing a chargeback, customers must contact In & Out Audio directly to attempt resolution.

Initiating a chargeback without contacting us first may result in:

• Permanent account suspension

• Refusal of future service

• Blacklisting of billing and shipping information

Evidence We Provide to Payment Processors

In the event of a dispute, we submit:

• Order confirmation records

• Shipping and delivery confirmation

• Carrier tracking data

• IP address and transaction logs

• Customer communication history

• Photos and inspection reports

By placing an order, you agree that confirmed delivery constitutes proof of receipt.

Chargeback Abuse

Fraudulent or unjustified chargebacks are considered abuse of service and may be reported to:

• Payment processors

• Fraud prevention databases

• Legal authorities (when applicable)

Customers engaging in repeated chargeback activity may be permanently banned.

 

🚨 Order Cancellations

Orders may be canceled within 12 hours of placement, provided processing has not begun.

Once an order has shipped, it cannot be canceled.

Custom and special-order items cannot be canceled after processing.

 

🏷 Manufacturer Warranty

Many products are covered by manufacturer warranties.

Warranty claims are subject to manufacturer terms and procedures.

We may assist in initiating claims but are not responsible for warranty approval.

 

📞 Customer Support

For all inquiries regarding shipping, returns, or disputes:

In & Out Audio
📧 Email: support@inandoutaudio.com
📞 Phone: (888) 603-2666
🌐 Website: inandoutaudio.com

 

 

🔄 Policy Modifications

In & Out Audio reserves the right to modify this policy at any time without notice.

Updates take effect immediately upon posting.